Due to the intimate nature of our product, all sales are final, and we are unable to accept returns or exchanges for any reason other than a product defect or damage during shipping.
Damaged or Defective Items
We stand by the quality of our products. If your item arrives damaged, defective or incorrect, you must:
1. Contact us within 7 days of delivery at info@sensualsciences.com .
2. Provide a clear video and photos showing the issue with the product.
3. Once reviewed, we will determine if a replacement is appropriate.
If your claim is approved, we will provide further instructions and, if applicable, a replacement at no additional cost.
Non-Returnable Items
Opened, used, or worn items cannot be returned for hygiene and safety reasons.
All purchases are final sale, and we do not offer refunds or exchanges for buyer’s remorse or personal preference.
Order Cancellations
Once an order has been placed, it cannot be canceled or modified, as we process orders immediately to ensure fast shipping.
If you have any questions, please contact us at info@sensualscoences.com before purchasing.